As a licensed and regulated broker, Olymp Trade is committed to the highest quality of service. Our clients are entitled to deposit insurance, comprehensive support and prompt resolution of all issues.
The international Financial Commission is a regulatory body established to protect the interests of individual traders. It promotes transparency, integrity, and client education.
Membership with the FinaCom is an honor reserved for companies that follow these principles strictly and persistently. Olymp Trade joined the Commission on February 22nd, 2016.
Olymp Trade clients are entitled to free legal assistance with any disputes they may raise with the broker.
Should any wrongdoing be proven on the part of the broker, a trader is eligible to receive up to €20,000 in compensation.
All market prices quoted on the Olymp Trade platform are third-party verified. The data can be accessed at all times so the trader can ensure they are getting the best trade execution.
First, make sure you’ve described the issue to the broker. You can do so by contacting the Olymp Trade Client Relations Department in writing. We’ll do our absolute best to get back to you within 24 hours of receiving your message.
If you are not fully satisfied with the solution proposed by our specialist or the problem is not resolved within 14 days, you have the right to file a formal complaint with the Financial Commission.
You can describe the problem on the regulator's site or download a request form in pdf and submit the completed file via the designated FinaCom email.